IT Service Management toolingThe IT Service Management tool competence center helps you automating your IT Service Management processes in a pragmatic way. Synopse Consulting is capable of defining your business needs, functional & technical requirements (up to implementing), integrating and aligning best of breed tools, in line with the market’s best practices. Following Solutions are provided: HP Asset ManagerManaging IT asset lifecycles effectively is no longer optional, its critical. At HP, we can help you achieve these objectives. The HP Asset Manager software solution helps your IT team deliver high-quality, cost-effective services. For nearly two decades, organizations around the world have used HP Asset Manager to enhance service and asset costs, mitigate security and compliance risks, and align IT with business objectives. Today, with such to do and so little time, HP Asset Manager provides your IT team with one of the most comprehensive solutions for automating and maintaining tight control over your company's investments. HP Service Manager FoundationSelecting a service management solution is not an easy task. Organizations need a solution that can meet their present and future needs as well as improve the manageability of all service desk operations. Service Manager Foundation helps you meet these challenges by equipping IT with comprehensive software on which to build valuable service desk processes aligned with IT Infrastructure Library (ITIL), all on a unified information architecture that scales with the demands of your business. Unlike many solutions that require heavy customization and additional integration and implementation work, Service Manager Foundation has been designed to deliver core service desk architecture with minimum effort. At the same time, it provides a solid foundation for the implementation of HP Service Manager software modules such as Help Desk and Change Management. HP OpenView Service CenterPeregrine’s ServiceCenter is a comprehensive and fully integrated IT service management application suite that enables IT to improve service levels, balance resources and control costs. With embedded ITIL-based best practices, ServiceCenter lets you quickly deploy consistent and integrated work processes across every part of your IT organization. From the moment a call comes in at the service desk, through incident, problem, change and release management, every service management process is automated and optimized. Request management, contract, catalogue, and service level management extend value in this comprehensive suite. Safe-IT for HP Peregrine Service Center is a new total solution for support organisations, which combines best practice processes, best of breed IT Service Management & Reporting tools. HP OpenView Asset CenterAssetCenter is a comprehensive solution that enables organizations to control costs and reduce complexity through lifecycle asset management. This solution tracks and reconciles assets in a central repository, manages software license compliance and entitlement, controls expenses through chargeback programs, manages request fulfilment, and extends asset management best practices to all employees. AssetCenter sets the standard for IT asset management (ITAM) and can be deployed modularly to meet specific business needs. HP OpenView Service DeskHP OpenView Service Desk 5.0 is a comprehensive, scalable IT service desk solution based on a unified configuration management foundation. Using the HP OpenView Service Desk solution, your IT organization can easily streamline IT service processes as well as manage the IT service life cycle through comprehensive service level management capabilities. Built on ITIL principles and leveraging industry best practices, Service Desk enables you to manage IT services and provide effective controls for your critical service support and service delivery processes. The solution has standards-based open interfaces and adapters you can use to integrate other solutions. With its powerful functionality, an intuitive user interface and drag-and-drop customization, HP OpenView Service Desk has established itself as the premier solution for service providers and enterprise customers.
EMC²infraEMC²infra has been independently certified at an enhanced level for ITIL - a guarantee that the application will fully and smoothly support the ITIL standard within an IT service environment. Comprehensive service management processes are fully integrated in the single EMC²infra application, ensuring a seamless workflow between processes. Because EMC²infra is a fully web-based solution, it carries the additional advantage of enabling changes to processes to be immediately deployed across the enterprise over the Web. EMC²infra provides enhanced ITIL certified support for service management processes including: - Configuration Management
- Incident and Problem Management
- Change Management
- Service Level Management
- Reporting and Monitoring
- Object Management
Altiris Helpdesk SolutionAltiris® Helpdesk Solution™ is a powerful incident management tool that allows you to ensure infrastructure availability and raise service levels while reducing costs. Designed for quick implementation, it enables you to realize immediate benefits. Helpdesk Solution is built on the Altiris Notification Server™ architecture and is fully integrated with other Altiris components such as asset management, remote control, and Web-based administration tools. The Notification Server maintains the Altiris CMDB and ensures that the most current and accurate information about every Configuration Item is constantly available. Tight integration with other Altiris products allows for Helpdesk Technicians to quickly troubleshoot, diagnose and correct a wide range of complex situations that occur in today’s dynamic computing environments. The solution is now available with shrink-wrapped knowledge base content.
Frontrange Solutions IT Service ManagementFrontRange Solutions IT Service Management (ITSM), the next generation global solutions, brings together the best in management practices with the most advanced technology. It sets the standard for customer support excellence by combining self-service and advanced telephony tools with Client Lifecycle and IT workplace automation technology. No other ITSM solution gives you this breadth of functionality with the same ease of configuration.
Frontrange Solutions EnteoEnteo’s constant drive for innovation has shaped the IT Lifecycle Management market from the very beginning. With its very first product, Enteo NetInstall, Enteo set new standards and as a result established itself as one of the leading producers. Today, Enteo solutions cover the entire IT lifecycle – from initial installation of the operating system, then distribution, inventory and license management of applications, right up to daily operations with patch management and remote maintenance.
Frontrange Solutions SAM SuiteThe challenges for corporate IT Management come from every direction these days. Dynamic infrastructure changes. Employees on the move. An ever-expanding network. More hardware, more software, more licenses, more audits, more security threats, more of everything, except time and budget. The FrontRange Software Asset Management Suite brings order to this shifting world.
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